Post by sumon123 on Aug 20, 2024 9:17:13 GMT
What a great story, I loved this. I think a lot of companies understand this. . We had to do something that was really over the top and ended up being a little robotic. They transfer rights to the person on my team who needs to be transferred or we get voicemails and follow-ups. And the effect is perfect. If it's not working properly due to a software issue or other reason, they communicate with us every minute until it's back up and running perfectly fine.
I think the best customer service is like I told that story, but it's often very https://bcellphonelist.com/ personal and I think that's even trickier, isn't it? Donna Cutting Yeah, I think so. And, I would say, I don't necessarily think it has to be too extreme. That piece was really perfect and the second piece was the receptionist I never had to worry about answering the phone. They have many, many people working for them, but they are all upbeat and friendly. Of course I do my own secret shopping.
To me, customer experience needs to focus on three areas. One is the technology piece, so that's what the customer is buying for, the service or product they're buying to work the way they expect it to, and all the logistics associated with delivering that product and service. My clients will talk about how friendly my staff is. What a great experience. These two are rock solid. But, they'll add "wow," John, and that goes back to the whole process of you empowering your employees because everyone who works for a receptionist has the right to practice what they say, "wow," but for Their staff create these amazing moments of joy.